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A chatbot is a service, powered by rules and sometimes artificial intelligence, that your visitors can interact with via a chat interface. Modern chatbots are frequently used in situations in which simple interactions with only a limited range of responses are needed. This can include customer service and marketing applications, where the chatbots can provide quick answers to questions on a variety of topics, including: products, services or company policies.
Running a business requires you to be as productive as possible. Since a chatbots basic function is to simulate human language and behaviour, there are a variety of benefits implementing one. Some of these benefits include:
- Save time – you will have the ability to serve more current and potential customers while still increasing overall productivity and decreasing costs.
- Provide greater customer satisfaction/increase customer base – unlike employees, chatbots work 24/7. They are always available to help your current and potential customers.
- Cut down on errors – unfortunately, humans handling questions/issue inquiries have been known to make a couple of mistakes. Luckily with chatbots, based on the question asked they will always give the right answer.